We require full payment in order to reserve a place for your dog in a training program. Payment is due within 24 hours of receipt. Should you need to cancel your reservation, $500 is non-refundable. The remainder of the fee is refundable up to 30 days prior to your dog’s scheduled drop-off date. For cancellations 15-29 days before the drop-off date, 50% of the remaining fee will be refunded. Cancellations within 14 days of the drop-off date will not be refunded.